Bergmann manufactures and supplies a wide range of dumpers and municipal maintenance vehicles, as well as components and tailor-made machines. They serve a diverse range of industries right across the globe, including mining and mineral extraction, construction, agriculture and public sector.
Bergmann found that old-fashioned aftermarket processes were choking their efforts to expand and grow their business across the globe.
- Basic, paper-based systems meant customers often had old pricing lists
- No comprehensive, centralised system for managing requests for spare parts and repairs.
- Numerous time zones and language barriers compounded aftermarket miscommunication
Bergmann required:
- Accurate, efficient management of spare parts and repair requests
- A way for international customers to quickly and accurately access parts and repairs
- A user-friendly system to update pricing and technical information
We created a bespoke online cloud-based platform to hold digital versions of all their equipment in an easy-to-navigate, searchable system.
With a fully integrated digitised system for spare parts and repairs, Bergmann’s international clients can now access what they need, when they need it, eliminating the frustrations of time zone differences.
We can see the potential to grow the business that CADshare affords us. We’re pushing into the US – this system will help us to cater for the needs of this demanding market. We’re a mid sized company and this professional outlook allows us to compete for bigger business.
